Sometimes, certain problems just can’t be worked out over the phone or remotely but have to be solved at a client’s premises. That’s when you need to use our On-Site Technical Support. Whether you are a home user or you have your own company, we can offer you the On-Site Technical Support that you need at very competitive prices and, most importantly, within a very short time frame.
We treat all our customers the same. It doesn’t matter if you’re a home user or if you have your own company with several users and offices – our quality of service will always be outstanding.
For businesses, apart from the standard On-Site Support Services, we also offer a variety of Technical Support services as part of a Service Level Agreement (SLA) to give you the peace of mind that you require should a problem arise.
There are different SLA packages to choose from, depending on your business’s needs, but you can rest assured that each package will provide you with a very high level of technical assistance. To support and optimize your IT systems, an SLA includes the following activities, amongst others:
- Preventive maintenance of Servers, Computers, Printers, and other hardware
- Hands-on troubleshooting of all hardware and software
- Disaster recovery backups
- Monitoring of all systems, including Servers, Firewalls, Routers, etc.
- Installation of critical or necessary system updates
- System enhancements and upgrade activities
Customer satisfaction is always our top priority and for this reason, certain SLA packages that we offer include 24/7 assistance. Therefore, for critical businesses that demand a very low downtime or no downtime at all, our team of Technical Support engineers will always be available to assist.
If you would like to have someone readily available when you’re faced with an IT problem and you want to have that problem solved in no time – get in touch with us! We will recommend the right SLA package according to the IT infrastructure in place and you can then worry much less about IT problems. This, in turn, will allow you to focus on your core business activities and help you be more productive.
So, what are you waiting for? Contact us now and start receiving the hands-on help that you need.