Support Services by Subscription

Father Holding Baby Representing Peace of Mind

Are you looking for good value for money? Peace of mind? Convenience? Then you've landed at the right place!

We proudly introduce to you our brand new Support Services by Subscription, or SSbS for short – a Subscription designed specifically for Home Users.

At Digico, customer satisfaction is always the top priority and we make every effort to provide our clients with the best possible service ever – both pre-sales and after-sales. We pride ourselves on providing excellent Customer Service. We're passionate about our products as well as our customers and it shows in the level of service that we deliver.

And we're always thinking about ways to further improve our outstanding Customer Service and the relationship with our customers. For this reason, we came out with the idea of the Support Services by Subscription.

We are offering you three different types of Subscriptions that provide peace of mind, lower rates and a quicker service; amongst other benefits.

Check them out below!

 

Option 1:

One Year SILVER Support Services by Subscription @ €100 including VAT

 

With this Subscription:

  • You will get a maximum of 5 Computer, Laptop, Printer and other Hardware Repairs (including repairs that involve data backups) and/or On-Site Calls per year (parts not included).
  • You can mix them up as you wish; for example, 3 x Computer Repairs and 2 x On-Site Calls.
  • You will get an unlimited number of Remote Support via TeamViewer or AnyDesk.
  • You will receive a 10% discount on parts that are required to repair your Computer, Laptop etc.
  • You will receive a 5% discount on any item purchased from us.
  • Diagnostics and Repairs on your Hardware will start within a maximum of 1 business day from its delivery to our workshop.
  • On-Site Call Appointments will take place within a maximum of 2 business days from your request.

 

Option 2:

One Year GOLD Support Services by Subscription @ €200 including VAT

 

With this Subscription:

  • You will get a maximum of 10 Computer, Laptop, Printer and other Hardware Repairs (including repairs that involve data backups) and/or On-Site Calls per year (parts not included).
  • You can mix them up as you wish; for example, 4 x Computer Repairs and 6 x On-Site Calls.
  • You will get an unlimited number of Remote Support via TeamViewer or AnyDesk.
  • You will receive a 15% discount on parts that are required to repair your Computer, Laptop etc.
  • You will receive a 10% discount on any item purchased from us.
  • Diagnostics and Repairs on your Hardware will start on the same day, if delivered to our workshop by latest 6:00pm, or on the next business day maximum.
  • On-Site Call Appointments will be scheduled either for the same day that you make the request, if you call us before 11:00am, or for the next business day maximum.

 

Option 3:

Two Year GOLD Support Services by Subscription @ €380 including VAT

 

With this Subscription:

  • You will get a maximum of 20 Computer, Laptop, Printer and other Hardware Repairs (including repairs that involve data backups) and/or On-Site Calls for 2 years (parts not included).
  • You can mix them up as you wish; for example, 8 x Computer Repairs, 10 x On-Site Calls and 2 x Printer Repairs.
  • You will get an unlimited number of Remote Support via TeamViewer or AnyDesk.
  • You will receive a 20% discount on parts that are required to repair your Computer, Laptop etc.
  • You will receive a 15% discount on any item purchased from us.
  • Diagnostics and Repairs on your Hardware will start on the same day, if delivered to our workshop by latest 6:00pm, or on the next business day maximum.
  • On-Site Call Appointments will be scheduled either for the same day that you make the request, if you call us before 11:00am, or for the next business day maximum.

 

Terms and Conditions

  • Like all Subscriptions, the fee must be paid in advance.
  • Any parts that are required to repair Computers, Laptops and other Hardware are not included and must be paid separately.
  • The free and unlimited Remote Support assistance offered with each type of Subscription will stop as soon as the Subscription expires.
  • The discounts offered with each type of Subscription will no longer apply once the Subscription expires.
  • The Repairs' and On-Site Calls' priorities given with each type of Subscription will no longer apply upon expiration of the Subscription.
  • If a Subscription expires and you still haven't used all the Repairs / On-Site Calls you're entitled to, the remaining 'balance' will be added to the next Subscription as soon as you renew it.
  • No refunds will be given if you still haven't used all the Repairs / On-Site Calls you're entitled to when a Subscription expires (TIP: Renew your Subscription so that your remaining 'balance' will be added to the new Subscription).

 

We strongly believe that the Subscriptions we are offering are very beneficial. In fact, they were designed with the customers' best interests in mind.

From our point of view, they help us maintain a strong/er relationship with our customers.

We take extra care of all our clients and we always make sure that each of our customer's experience is among the very best we can deliver. That's a promise we always keep. And this is why we are offering you the Support Services by Subscription – because we always put our customers first, no matter what.

To discover how much money you will save by using the above Subscriptions, when compared to our standard Service Rates, make sure you read our blog.

Interested? Get in touch with us – put your mind at rest and start saving!